Refund Policy

Last updated: October 3, 2025

1. Introduction

Almaftuchin.com is committed to providing the best service and ensuring customer satisfaction. This refund policy outlines the conditions and procedures for requesting a refund on digital software license purchases.

Given the nature of digital products that cannot be physically "returned," this policy is designed to protect consumer rights while maintaining the security and integrity of digital products.

2. General Refund Conditions

2.1 Eligible Conditions

Refunds may be considered under the following conditions:

  • The product cannot be activated due to unresolvable technical issues
  • The product received does not match the provided description
  • Error in product delivery (wrong product)
  • The product is incompatible with the system mentioned in the specifications
  • Accidental duplicate purchase within 24 hours
  • Double payment issues

2.2 INELIGIBLE Conditions

Refunds will NOT be granted under the following conditions:

  • Change of mind after purchase or after the product has been used
  • Dissatisfaction with software features that have already been explained
  • Purchase errors due to failure to read the product description
  • The product has been successfully activated and is functioning normally
  • Refund requests made after more than 7 days from purchase
  • The software has been installed and configured
  • Personal economic or financial reasons

3. Refund Timeframe

3.1 Standard Period

Refund requests must be submitted within a maximum of 7 (seven) calendar days from the date of purchase or from the date the product was received, whichever comes first.

3.2 Special Conditions

  • Technical Issues: 14 days for issues requiring troubleshooting
  • Duplicate Payment: 30 days for duplication claims
  • System Errors: 30 days for errors caused by our system

3.3 Time Calculation

Time calculation starts from 00:00 Western Indonesia Time (WIB) on the day following a successful transaction or product receipt. Weekends and national holidays are included in this period.

4. Refund Request Procedure

4.1 Application Steps

  1. Contact our support team via email: [email protected]
  2. Include the following information in your email:
    • Order/invoice number
    • Email address used during purchase
    • Name of the purchased product
    • Detailed reason for the refund
    • Screenshots or evidence of the issue (if any)
  3. Our team will respond within 1-2 business days
  4. Follow any additional instructions provided by the support team
  5. Wait for the verification process and decision

4.2 Required Information

To expedite the process, make sure to include:

  • Proof of purchase (invoice/receipt)
  • Screenshots of errors or issues experienced
  • Computer system specifications (if related to compatibility)
  • Error logs or system error messages
  • Documentation of troubleshooting steps already taken

5. Verification and Evaluation Process

5.1 Verification Stage

Our team will perform the following verifications:

  • Verify the validity of the purchase and buyer identity
  • Check product condition and status
  • Analyze the reported issue
  • Confirm that the issue is not caused by user error
  • Check whether adequate troubleshooting has been performed

5.2 Processing Time

  • Initial Verification: 1-2 business days
  • Technical Investigation: 3-5 business days (if necessary)
  • Final Decision: Maximum of 7 business days
  • Refund Processing: 3-14 business days after approval

5.3 Verification Results

After verification, possible outcomes include:

  • Approved: A full refund will be processed
  • Alternative Solution: Product replacement or store credit for another purchase
  • Rejected: Ineligible with a detailed explanation
  • Pending: Requires additional information or documentation

6. Refund Methods and Timelines

6.1 Refund Methods

Funds will be refunded through the same method as the original payment:

  • Bank Transfer: Returned to the same account (3-5 business days)
  • E-Wallet (Dana, OVO, GoPay): Returned to the same account (1-3 business days)
  • QRIS: Via an agreed alternative method (3-7 business days)
  • PayPal: Returned to the same PayPal account (1-5 business days)

6.2 Refund Fees

Refunds are free of administration fees if the refund reason is due to our error or a valid product issue.

For certain cases (such as a change of mind accepted at our discretion), a 2.5% administration fee of the transaction value may apply.

6.3 Refund Confirmation

Once the funds are refunded, you will receive an email confirmation with transaction details and the estimated time for the funds to reach your account.

7. Alternative Solutions

7.1 Product Replacement

In some cases, we may offer a product replacement with an equivalent product or of equal value, especially if the issue is caused by product incompatibility.

7.2 Store Credit

We may offer store credit that can be used for purchasing other products on our website. Store credit is valid for 12 months from the date of issue.

7.3 Additional Technical Support

For technical issues, we can provide dedicated technical support or remote assistance to help with product installation and configuration.

8. Special Policies

8.1 Bundle/Package Purchases

For bundle or software package purchases, refunds can only be issued for the entire package, not for individual items within the package.

8.2 Promotional/Discounted Products

Products purchased with special discounts or promotions have the same terms, but refunds will be adjusted to the discounted price paid.

8.3 Subscription Licenses

For products with a subscription model, refunds only apply to the unused period calculated on a pro-rata basis.

9. Consumer Protection

This policy does not diminish consumer rights protected by the Consumer Protection Law in Indonesia. In case of discrepancies, applicable laws will prioritize consumer protection.

Chúng tôi cam kết giải quyết mọi khiếu nại một cách công bằng và tuân thủ các quy định hiện hành.

10. Fraud Prevention

To protect our system and other users, we implement detection systems to prevent refund policy abuse:

  • Monitoring unusual return patterns
  • Identity verification for every refund request
  • Limiting the number of refunds per account within a specific period
  • Blacklisting accounts proven to engage in abuse

11. Policy Changes

We reserve the right to modify this refund policy at any time. Changes will apply to transactions made after the policy update date.

Purchases made prior to policy changes will remain subject to the policy in effect at the time of purchase.

12. Contact the Refund Team

For questions or refund requests, please contact our dedicated team:

Refund & Customer Care Team:

Email Support: [email protected]

Website: www.almaftuchin.com

Operational Hours: Monday - Saturday, 09:00 - 18:00 WIB

Response Time: Maximum 24 hours on business days

Tips: For faster responses, include your order number and detailed issue description in your first email.

13. Frequently Asked Questions (FAQ)

Q: Can I get a refund if the software doesn't fit my needs?

A: Refunds for compatibility issues are generally not provided. However, we advise reading product descriptions carefully and contacting support for consultation before purchasing.

Q: How long does the refund process take?

A: The overall process usually takes 7-14 business days (including verification and fund transfer). For e-wallets, it can be faster (3-7 days).

Q: Are there any fees for refunds?

A: No fees apply if the refund is due to a product issue or our error. A 2.5% admin fee may be charged for special cases.

Q: What if I lose my invoice?

A: We can help locate the transaction based on your email and purchase date. Contact support with any information you remember.

This refund policy was last updated on October 3, 2025. We are committed to providing fair and transparent service to all customers. If you have any questions, please feel free to contact our support team.